Lettings Agents have been required since May 2015 to be transparent regarding their fees, details of the redress scheme that they belong to and if they are a member of a Client Money Protection (CMP) scheme.
Agents need to display information in their offices and on their website under the Consumer Rights Act 2015.
It is not a mandatory requirement that an agent has CMP. However it is a legal requirement to display and make clear to consumers whether you have joined a CMP scheme or not.
If an agent doesn’t display their fees, join a government authorised redress scheme or state whether or not they have or haven’t got CMP. Agents can be subject to a £5,000 fine which can be enforced by the local enforcement authorities and further action can be taken if they continue to breach their legal requirements.